Privacy policy

1. Introduction

At Loreinz, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

2. Personal Data

We collect personal information when you use our website or place an order, including your name, address, email, phone number, payment details, order history, IP address, browser, and device information. We may also collect data through cookies to improve your website experience.

3. General

We use your personal information to process and deliver orders, communicate with you about purchases or your account, improve our services, send marketing communications if you have consented, and comply with legal obligations such as tax and accounting requirements.

4. Purpose

The purposes of processing your data include fulfilling orders, providing customer support, improving our services, sending marketing (with consent), and complying with legal obligations.

5. Access and Complaints

You have the right to access, correct, or delete your personal data, restrict or object to processing, receive your data in a portable format, and withdraw consent for marketing communications. You may also file a complaint with the Danish Data Protection Agency (Datatilsynet). To exercise your rights, you can contact us at [Email] - Temporarily unavailable.

6. Cookies

We use cookies to ensure the website functions correctly and to improve your experience. Essential cookies are required for the website to operate, while non-essential cookies, such as analytics or marketing cookies, are used only with your consent. You can manage or withdraw cookie consent through your browser settings at any time.

7. Security

We take technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

8. Disclosure of Information

We do not sell your personal data. We may share it with shipping and payment providers, IT service providers, or legal authorities if required by law. All third parties are required to protect your data in accordance with this policy.

9. Retention Period

We retain personal data only as long as necessary for the purpose it was collected. Orders and accounting records are kept for up to five years, marketing data is kept until consent is withdrawn, and website analytics data is anonymized after a set period.